Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: 23 August 2026

This Refund and Cancellation Policy ('Policy') governs the terms and conditions under which Atusha Ventures Private Limited (CIN: U46901UP2025PTC231921) and its portfolio ventures (RevenuePilot, AdVantageROI, Atlas Daily) process refund requests and cancellations. This Policy is intended to be read in conjunction with the specific terms of service applicable to each product or service you purchase. In the event of any conflict between this Policy and the product-specific terms, the product-specific terms shall prevail. This Policy is compliant with applicable Indian consumer protection laws, including the Consumer Protection Act, 2019.

1. Scope of This Policy

This Policy applies to all products and services offered by Atusha Ventures Private Limited and its portfolio ventures, including:

RevenuePilot (revenuepilot.solutions): AI-powered customer conversion and automation platform, including subscription plans, add-on features, and professional services.

AdVantageROI (advantageroi.online): Performance marketing and digital advertising services, including campaign management, consulting, and managed service engagements.

Atlas Daily (atlasdaily.online): Digital media and publishing services, including any premium content, subscriptions, or sponsored content arrangements.

Corporate Website (atushaventures.com): Any services, consultations, or engagements entered into directly through the Atusha Ventures corporate website.

This Policy does not apply to third-party products or services that may be linked from our websites. For refunds related to third-party products, please refer to the relevant third-party's refund policy.

2. General Refund Principles

We are committed to delivering high-quality products and services. If you are not satisfied with a purchase, we encourage you to contact us promptly so that we can understand your concerns and work toward a resolution.

Refund eligibility depends on the nature of the product or service purchased, the circumstances of the refund request, and the time elapsed since the original purchase. Each category of product and service is governed by specific refund terms as set out in this Policy.

All refund requests must be submitted in writing to [email protected] or the relevant portfolio venture's support channel, with sufficient detail to allow us to identify your account, the purchase in question, and the reason for your refund request.

3. SaaS and Software Subscriptions (RevenuePilot)

Free Trial Periods: Where a free trial period is offered, no charges are incurred during the trial. If you cancel before the trial period ends, you will not be charged. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan at the applicable rate.

Monthly Subscriptions: Monthly subscription fees are charged in advance at the beginning of each billing cycle. Monthly subscriptions may be cancelled at any time, effective at the end of the current billing period. We do not provide pro-rated refunds for partial months of service on monthly plans.

Annual Subscriptions: Annual subscription fees are charged in advance for the full year. If you cancel an annual subscription within 14 days of the initial purchase date and have not used the service in a manner inconsistent with a good-faith evaluation, you may request a full refund. After 14 days, annual subscriptions are non-refundable, though you will retain access to the service until the end of the paid period.

Service Credits: In cases where service disruptions or technical failures on our part have materially impacted your use of the service, we may, at our discretion, issue service credits to your account rather than monetary refunds.

Exceptional Circumstances: We review refund requests made outside the standard terms on a case-by-case basis. Exceptional circumstances, such as serious illness, bereavement, or other significant hardship, will be considered with compassion.

4. Digital Advertising and Marketing Services (AdVantageROI)

Service Agreements: Refund terms for digital advertising and marketing services are governed by the specific service agreement entered into between you and AdVantageROI. Please refer to your service agreement for the applicable terms.

Retainer Engagements: Monthly retainer fees paid in advance are generally non-refundable once the service period has commenced. If you wish to terminate a retainer engagement, you must provide written notice in accordance with the notice period specified in your service agreement.

Project-Based Work: For fixed-price project engagements, refund eligibility depends on the stage of project completion at the time of the cancellation request. Work completed and delivered is non-refundable. Work not yet commenced may be refunded in full, less any administrative costs.

Advertising Spend: Media spend committed to advertising platforms (Google, Meta, etc.) on your behalf is generally non-refundable once committed, as these amounts are passed through to third-party platforms. We will make reasonable efforts to pause or reduce committed spend upon receipt of a cancellation request.

5. Digital Media and Content (Atlas Daily)

Free Content: Content available free of charge on Atlas Daily is not subject to any purchase or refund terms.

Premium Subscriptions: Where premium subscription products are offered, the refund terms applicable to SaaS subscriptions in Section 3 above shall apply mutatis mutandis.

Sponsored Content and Advertising: Fees paid for sponsored content, native advertising, or display advertising on Atlas Daily are governed by the specific insertion order or advertising agreement. Refunds for advertising commitments are subject to the terms of the applicable agreement.

6. Cancellation Procedure

To cancel a subscription or service, you must follow the cancellation procedure specified in the product or service you are using. This may include cancelling through your account dashboard, submitting a written cancellation request by email, or following the procedure specified in your service agreement.

Cancellations submitted by email should be sent to [email protected] or the relevant portfolio venture's support email address. Please include your account details, the service you wish to cancel, and the effective date of cancellation you are requesting.

Cancellation requests will be acknowledged within 2 business days. We will confirm the effective date of cancellation and any applicable refund entitlement in our acknowledgement.

7. Refund Processing

Approved refunds will be processed to the original payment method used for the purchase. We do not issue refunds by cheque, cash, or to a different payment method than the one used for the original purchase.

Refunds are typically processed within 7 to 14 business days of approval. The time for the refund to appear in your account depends on your payment provider and may take an additional 3 to 10 business days.

Refunds will be issued in Indian Rupees (INR) or the currency in which the original payment was made, at the exchange rate applicable at the time of the original transaction.

8. Disputes and Chargebacks

If you believe you have been charged incorrectly or have a billing dispute, please contact us at [email protected] before initiating a chargeback with your payment provider. We are committed to resolving billing disputes promptly and fairly.

Initiating a chargeback without first contacting us may result in the suspension of your account and may complicate the resolution of your dispute. We reserve the right to dispute chargebacks that we believe are not justified.

9. Consumer Rights

Nothing in this Policy is intended to limit or exclude any rights you may have under applicable consumer protection laws, including the Consumer Protection Act, 2019 (India). If you believe your consumer rights have been violated, you may also contact the relevant consumer protection authority.

10. Contact for Refund Requests

For all refund and cancellation enquiries, please contact us at:

Email: [email protected]

Atusha Ventures Private Limited, KHS-773, Bisrakh, Jalalpur, Bishrakh, Noida, Gautambuddha Nagar, Uttar Pradesh, 201306, India.

CIN: U46901UP2025PTC231921 | GSTIN: 09ABDCA6877C1ZI

Atusha Ventures Private Limited · CIN: U46901UP2025PTC231921 · GSTIN: 09ABDCA6877C1ZI
KHS-773, Bisrakh, Jalalpur, Bishrakh, Noida, Gautambuddha Nagar, Uttar Pradesh, 201306, India